Home > Support


Our Help Desk provides registered users with technical support.

Telephone Support
Telephone support is provided between the hours of 9:00AM to 5:00PM EST.

  • Toll-free hot line number: U.S. – 800.298.1094
  • Outside the U.S. – 781.861.9206
  • Fax – 781.861.9207
  • E-mail – eti_helpdesk@equilateral.com

Email Support
Our support group will strive to respond to your Email support request within 24 hours. When submitting an Email request for support please provide as much detail as possible about your problem, and include product and revision number information.
You can send your Email request to: eti_helpdesk@equilateral.com
Technical Training
Our products are easy to use. They incorporate highly interactive and intuitive graphical user interfaces allowing new users to quickly become familiar with the various analysis modules. A comprehensive suite of user guides and technical application notes provide step-by-step instruction on how to get started with our suite of software tools.
In addition, we provide introductory as well as advanced training courses that include extensive hands-on instruction. These courses are conducted by experienced instructors familiar with all aspects of wireless engineering and network optimization.